EnglishPrivacy Policy
1. Introduction & Scope
At ZeroMsg, we respect your privacy and are committed to protecting your personal data. This policy details how we handle information, including integrations with Meta Platforms and WhatsApp Business API. By using our service, you agree to the collection and use of information in accordance with this policy.
2. Data We Collect and Process
We collect Account Information (name, email), Billing Information, and API Integration Data (WhatsApp Business Account IDs, phone numbers, API access tokens). For messaging services, we act as a Data Processor, processing contact phone numbers, templates, and message logs on your behalf to route messages through Meta's WhatsApp Business API.
3. Compliance with Meta & WhatsApp Policies
Our service complies with Meta Developer Policies and WhatsApp Business Terms. We do not store or read the encrypted content of end-user WhatsApp messages beyond what is necessary for logging and routing services. We handle credentials and access tokens using secure, industry-standard encryption practices.
4. Data Sharing & Third Parties
To deliver our services, messaging data is transmitted to Meta Platforms, Inc. (WhatsApp's parent company) in accordance with the WhatsApp Business Terms. We do not sell, trade, or rent your personal or messaging data to any third parties.
5. User Consent & Opt-In Rules
You are solely responsible for obtaining prior explicit consent (opt-in) from all recipients before sending them WhatsApp messages through our platform. You must respect recipient requests to unsubscribe or opt-out immediately.
6. Data Retention & Deletion
We retain account and logs data for as long as your account is active or needed to provide services. You can request the deletion of your account and associated WhatsApp API metadata at any time by contacting our support team.
7. Security Measures
We implement state-of-the-art administrative, technical, and physical security measures to safeguard all tokens, phone numbers, and communication logs against unauthorized access, disclosure, or modification.
8. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at support@zeromsg.com.