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Frequently Asked Questions

• What is the difference between Cloud and Self-Hosted?

  ZeroMsg Cloud is fully managed by us on high-availability cloud infrastructure, ready to use immediately with a simple monthly subscription. ZeroMsg Self-Hosted is free and open-source, allowing you to deploy the dashboard on your own server (VPS) for complete privacy and data ownership.

• How does the Notify plan work?

  On the Notify plan, you don't need a Meta developer account or your own WhatsApp number. You send transactional messages (like OTPs, order updates, and appointment reminders) directly through our verified platform phone number, paying only a small fee per message sent.

• What are the limitations of the Notify plan?

  The Notify plan is strictly for transactional notifications (OTPs, confirmations, reminders) using pre-approved templates. You cannot run bulk marketing campaigns, receive free-text chat replies from customers, or configure custom templates.

• How does the Professional plan compare?

  With the Professional plan, you connect your own Meta Business account and phone number. This unlocks all advanced platform features: shared customer chat inbox, visual chatbot builders, unlimited marketing campaigns, and custom templates, without paying us any markup on message costs.

• Are there any message markup fees on the Professional or Self-Hosted versions?

  No. ZeroMsg never charges markups on messages for the Professional or Self-Hosted editions. You connect directly to the Meta WhatsApp Cloud API, paying only Meta's official charges directly with no extra fees.

• What do I need to connect my own WhatsApp Cloud API?

  You will need a free Meta Developer Account, a Meta Business Portfolio (for live numbers), and a verified phone number that is not currently registered to a standard WhatsApp or WhatsApp Business app.